SHIPPING

FOR METROPOLITAN FRANCE

For orders to be delivered in metropolitan France, parcels are prepared and shipped within 48 working hours. 

Several delivery methods are available:

Delivery method	Pickup point	Standard	Express
Carrier	Mondial Relay	Colissimo	DHL
Delivery fees	Free from 39€ purchase ! Otherwise 3€	Free from 49€ purchase ! Otherwise 5€	Free from 159€ purchase! Otherwise 10€
Return fees	Free via Mondial Relay
Delay (indicative)	2 till 5 working days	2 till 5 working days	24 till 48 working hours
Remarks	The choice of relay point is made at the time of validation of your order.	Expeditions in metropolitan France, Corsica and Monaco	Expeditions in metropolitan France, Corsica and Monaco

FOR EUROPE

For orders to be delivered in Europe, packages are prepared and shipped within 48 working hours. You will be informed by email of the progress of the preparation of your order and its shipment.

Please note: for non-European countries, additional taxes may be applied at customs and are your responsibility.

Caution : Items shipped outside of France may be subject to import duties, taxes and/or charges which are not included in the total cost of your order and remain your responsibility.

BELGIUM & LUXEMBOURG

Delivery zone	Belgium and Luxembourg
Delivery method	Pickup point	Standard	Express
Carrier	Mondial Relay	Colissimo	DHL
Delivery fees	Free from 39€ purchase ! Otherwise 3€	Free from 89€ purchase ! Otherwise 8€	Free from 159€ purchase ! Otherwise 12€
Return fees	Free via Mondial Relay
Delay (indicative)	4 till 8 working days	4 till 8 working days	24 till 48 working hours
Remarks	The choice of relay point is made at the time of validation of your order.

EUROPE ZONE 1

Two delivery methods are offered :

Delivery zone	Germany, Netherlands
Delivery method	Standard	Express
Carrier	Colissimo	DHL
Delivery fees	Free from 89€ purchase ! Otherwise 8€	Free from 159€ purchase ! Otherwise 12€
Return fees	At the customer's expense in the event of withdrawal	At the customer's expense in the event of withdrawal
Delay (indicative)	3 till 7 working days	24 till 48 working hours
Remarks	Customs duties may apply in addition to delivery fees

EUROPE  ZONE 2

Two delivery methods are offered :

Delivery zone	Austria, United Kingdom, Spain (excluding specific territories), Portugal (excluding specific territories), Ireland, Italy, Estonia, Hungary, Latvia, Lithuania, Czech Republic, Slovakia, Slovenia, Switzerland, Denmark, Poland, Sweden, Specific territories of Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Cyprus, Croatia, Finland, Iceland, Malta Norway, Romania
Delivery method	Standard	Express
Carrier	Colissimo	DHL
Delivery fees	Free from 149€ purchase ! Otherwise 13€	Free from 179€ purchase ! Otherwise 20€
Return fees	At the customer's expense in the event of withdrawal	At the customer's expense in the event of withdrawal
Delay (indicative)	3 till 7 working days	24 till 48 working hours
Remarks	Customs duties may apply in addition to delivery fees

FOR DOM-TOM

For orders to be delivered in the DOM-TOMs and the rest of the world, packages are prepared and shipped within 48 working hours. You will be informed by email of the progress of the preparation of your order and its shipment.

Caution : Items shipped outside of France may be subject to import duties, taxes and/or charges which are not included in the total cost of your order and remain your responsibility.

Only one shipping type:

Delivery zone	OM1: Guadeloupe, Saint-Barthélémy, Saint-Martin, Martinique, La Réunion, Guyane, Mayotte & Saint-Pierre-et-Miquelon	OM2: New Caledonia, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Land
Delivery method	Standard	Standard
Carrier	Colissimo	Colissimo
Delivery fees	28€	48€
Return fees	At the customer's expense in the event of withdrawal	At the customer's expense in the event of withdrawal
Delay (indicative)	48 till 96 working hours	96 till 120 working hours
Remarks	Customs duties may apply in addition to delivery fees

FOR THE REST OF THE WORLD

Delivery zone	Australia, United States of America, Canada, China, Japan, Hong Kong, Singapore, Thailand, Taiwan, Vietnam, India, Israel, Brazil, Belarus
Delivery method	Standard
Carrier	Colissimo
Delivery fees	28€
Return fees	At the customer's expense in the event of withdrawal
Delay (indicative)	96 till 120 working hours
Remarks	Items shipped outside of France may be subject to import duties, taxes and/or charges which are not included in the total cost of your order.

 

If you are absent, a delivery notice will be left for you to either arrange a redelivery via SMS or email or pick up your package at your nearest post office. Your package will be available for 15 business days at the post office, after which it will be returned to the sender if not collected within this time frame.

E-gift cards purchased on the hexagona.com website are sent by e-mail to the recipient and are valid for 12 months.

 

 

RETURN

If you are not satisfied with your purchase or if it is faulty, items can be returned within 14 business days from delivery. Items must be returned in the original packaging and condition; unused, unsoiled and unwashed.

FOR METROPOLITAN FRANCE, BELGIUM, AND LUXEMBOURG

The return costs are free via Mondial Relay.

To return a product, follow the steps below :

LOG IN TO YOUR ACCOUNT ON HEXAGONA.COM

- Click on "Order history".
- Select the order and then item you wish to return by ticking the appropriate box in the "Follow your order".
- Indicate the reason for your return and click on "Create a return".

- For returns of orders placed without creating an account, click here

WAIT FOR RETURN REQUEST CONFIRMATION AND RETURN LABEL

- You will receive confirmation of your return request and Mondial Relay return label by e-mail.
- You can find the printable return slip in your account, under "My returns".                                                       - Print out the returns slip and insert it in the parcel. If you don't have a printer, you can write the returns number on the delivery note attached to the order and then insert the delivery note in the parcel.

RECONDITION THE PRODUCTS AND RETURN YOUR PARCEL

- Make sure that the products are returned intact, new and labelled.
- Products can be returned in their original packaging.
- Be sure to include the return slip in the package.
- Print out the return label sent with your return confirmation, stick it on your parcel and drop it off at a Mondial Relay partner.
- The return address is AS FOLLOWS: HEXAGONA / E-shop HEXAGONA - 122 avenue de la Plaine de France - CS 10051 Gonesse - 95926 Roissy Charles de Gaulle cedex

FOR EUROPE AND DOM-TOM

You are responsible for return shipping costs. Please note that if the returned product is defective, Hexagona will cover the return shipping costs.

To return a product, follow the steps below:

LOG IN TO YOUR ACCOUNT ON HEXAGONA.COM

- Click on "Order history".
- Select the order and then item you wish to return by ticking the appropriate box in the "Follow your order".
- Indicate the reason for your return and click on "Create a return".

- For returns of orders placed without creating an account, click here

 

WAIT FOR RETURN REQUEST CONFIRMATION AND RETURN LABEL

- You will receive confirmation of your return request and Mondial Relay return label by e-mail.
- You can find the printable returns form in your account, under "My returns". 

- Print out the returns slip and insert it in the parcel. If you don't have a printer, you can write the returns number on the delivery note enclosed with your order and insert it in the parcel.

RECONDITION THE PRODUCTS AND RETURN YOUR PARCEL

- Make sure that the products are returned intact, new and labelled.
- Products can be returned in their original packaging.
- Be sure to include the return slip in the package.
- Put postage on the parcel, drop it off at the post office (Colissimo, delivery against signature) and return it to the following adress: HEXAGONA / E-shop HEXAGONA - 122 avenue de la Plaine de France - CS 10051 Gonesse - 95926 Roissy Charles de Gaulle cedex